Privacy notice

Suki Marketing is committed to protecting your privacy when you use our services. The Privacy Notice below explains how we use information about you and how we protect your privacy.

Who are we?

This privacy notice (the “Privacy Notice”) applies to all personal information processing activities carried out by Suki Marketing.

Suki Marketing is a data controller in respect of personal information that we process in connection with our business (including the products and services that we provide).

Our principal address is 16 Albert Road, Sandown, IOW, PO368AW, and our contact details can be located at https://sukimarketing.co.uk/contact/

We respect individuals’ rights to privacy and to the protection of personal information. The purpose of this Privacy Notice is to explain how we collect and use personal information in connection with our business.

We may update our Privacy Notice from time to time. We would encourage you to visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.

Why we collect your personal information

Do you know what personal information is?

Personal information can be anything that identifies and relates to a living person. This can include information that when put together with other information can then identify a person.

Information we may collect about you may include (but is not limited to):

• Name
• Address
• Telephone numbers
• Email addresses
• Bank details
• Employment details
• Communication formats
• Computer IP address
• Service needs and preferences
• Your information on social media

If we ask for any sensitive personal data about you, we will always tell you why we need it and ask for your consent to hold it.

Why do we need your personal information?

We may need to use some information about you to:

• deliver services and support to you;
• manage those services we provide to you;
• service improvement
• prevention/detection of crime/fraud
• help investigate any complaints you have about your services;
• check the quality of services;
• to help with research and planning of new services.

How the law allows us to use your personal information

There are a number of legal reasons why we need to collect and use your personal information.

Generally, we collect and use personal information for the purposes of where:

• you are entering or have entered into a contract with us
• you, or your legal representative, have given consent
• it is necessary to protect someone in an emergency
• it is required by law
• you have made your information publicly available
• it is necessary for legal cases
• it is necessary for archiving, research, or statistical purposes

Consent and Your Preferences

We may contact you or send communications to tell you about a service enhancement such as improvements to our online services or to keep you informed on how we are performing. We won’t need your consent to communicate with you this way because we have assessed that it forms part of our agreement with you and it is in our legitimate interest or of mutual interest for us to keep you informed and is relevant to your contract with us.

We will provide an unsubscribe option on communications where you have a choice to object. You can also update your email notifications at any time by logging into your Hub account at https://hub.sukimarketing.co.uk/clients or alternatively if you do not want to sign up for an online account but you want to update your preferences, please contact us and tell us which notifications you would like to remove your consent, so we can deal with your request.

We only use what we need

Where we can, we’ll only collect and use personal information if we need it to deliver a service or meet a requirement.

We won’t sell your personal information to anyone else. While you can edit your email notifications in your Hub account, we will not automatically add you to our mailing list, therefore you will not need to update your marketing preferences on our communications. As all communications will be within Suki Marketing and the individual on the basis of discussing projects, invoices or support.

Visiting our website

When you visit one of our websites, we collect standard internet log information for statistical purposes.

• We use cookies to collect information in an anonymous way, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
• We do not make any attempt to identify visitors to our websites. We do not associate information gathered from our sites with personally identifying information from any source.
• When we collect personal information, for example via an online form, we will explain what we intend to do with it.

Our websites contain links to various third party websites. We are not responsible for the content or privacy practices of any external websites that are linked from our site.

How we use your telephone number and email address

Contact via telephone or email provide a direct way to contact and share information with you about the services we can deliver to you. It can also help you receive important messages about your projects/services or which may interest or a help to you such as new online services.

If you provide your telephone number or email address we may keep in contact with you by these methods.

If you supply us with your telephone or email contact details, we may use them to call or send you relevant text messages.

For example:

• A text/call to confirm a meeting
• A call for that meeting/discussion
• A text/call to send a reminder
• Checking that we have the correct contact details for you.

We may also share your personal information when we feel there’s a good reason that’s more important than protecting your privacy. This doesn’t happen often, but we may share your information:

• in order to detect and prevent a crime and fraud; or
• if there are serious risks to the public, our staff or to other professionals

For all of these reasons the risk must be serious before we can override your right to privacy.

We may still share your information if we believe the risk to others is serious enough to do so.

There may also be rare occasions when the risk to others is so great that we need to share information straight away.

If this is the case, we’ll make sure that we record what information we share and our reasons for doing so. We’ll let you know what we’ve done and why if we think it is safe to do so and will not cause harm, distress or further risks to you, our staff, other professionals and/or the public.

Keeping your information secure

We store your personal information electronically via the Hub.

We implement security policies, processes and technical security solutions to protect the personal information we hold from:

• Unauthorised access
• Improper use or disclosure
• Unauthorised modification
• Unlawful destruction or accidental loss

We’ll do what we can to make sure we hold records about you (electronically) in a secure way, and we’ll only make them available to those who have a right to see them.

Examples of our security include:

• Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it
• Training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong
• Regular testing of our technology and ways of working including keeping up to date on the latest security updates
• Encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password).

Employees who have access to, or are associated with the processing of, your personal information are obliged to make reasonable efforts to safeguard it.

Your personal information is stored on systems in the UK. But there may be some occasions as our technology services progress where your information may leave the UK either in order to get to another organisation or if it’s stored in a system outside of the EU.

We will always have additional protections on your information if it leaves the UK ranging from secure ways of transferring data to ensuring we have a robust contract in place with that third party.

We’ll take all practical steps to make your personal information is not sent to a country that is not seen as ‘safe’ either by the UK or EU Governments.

How long do we keep your personal information?

There’s often a legal or a contractual reason for keeping your personal information for a set period of time. We will keep your information for the duration of providing a service or product to you under the terms of a contract.

When your contract has ended we will keep your personal data for a set time for auditing and reporting purposes and for legitimate interest purposes, after that time we will either anonymise or destroy your information.

You can ask us for a copy of our retention periods by contacting us.

Your Rights

The law gives you a number of rights to control what personal information is used by us and how it is used by us. You can contact us regarding any of the rights below by contacting us. We will deal with your request within one month from receiving your request and if we need additional information from you to identify you we will ask for this without undue delay.

You can ask for access to the information we hold about you

You have the right to ask for the information we have about you. When we receive a request from you in writing, we must give you access to what personal information we’ve recorded about you.

A request for personal information can be made via email or in writing. This is known as a subject access request. In order to make a subject access request you will need to provide the following information:

• your name
• your address
• enough information to identify your records

If we have doubts about your identity or we are finding it difficult to locate your personal information we may ask you to provide us with proof of identity.

What types of documents could I submit as proof of ID?

• copy passport with signature (please remove your passport number)
• copy driving license picture with signature (please remove your driver number)
• copy of contract with us

You can write to us at the following address:

Suki Marketing

16 Albert Road

Sandow, Isle of Wight

PO368AW

Alternatively email us at contact us (Please ensure you attach you provide enough information for us to identify your records). We will not start your subject access request until we are satisfied that you have provided us with enough information for us to identify you.

Once you have made a request you will receive an acknowledgement and your request should be answered within one month. In certain circumstances, we are allowed to take longer but we will tell you if we feel we may need longer without undue delay from when we receive your request.

We can refuse to handle your request for access if it is manifestly unfounded or excessive.

You can ask to change information you think is inaccurate

You should let us know if you disagree with something we may have recorded about you.

We may not always be able to change or remove that information but we’ll correct factual inaccuracies and may include your comments in the record to show that you disagree with it.

You can ask to delete information (right to erasure)

In some circumstances you can ask for your personal information to be deleted, for example:

• where your personal information is no longer needed for the reason why it was collected in the first place.
• where you have removed your consent for us to use your information (where there is no other legal reason us to use it).
• where there is no legal reason for the use of your information.
• where deleting the information is a legal requirement.

Where your personal information has been shared with others, we’ll do what we can to make sure those using your personal information comply with your request for erasure.

Please note that we can’t delete your information where:

• you have an account with us such as a contract
• we’re required to have it by law
• it is for historical research, or statistical purposes where it would make information unusable

You can ask to limit what we use your personal data for

You have the right to ask us to restrict what we use your personal information for where:

• you have identified inaccurate personal information, and have told us of it
• where we have no legal reason to use that information but you want us to restrict what we use it for rather than erase the information altogether

We will assess whether you have a right to a restriction and where restriction of use has been granted, we’ll inform you before we carry on using your personal information.

Where possible we’ll seek to comply with your request, but we may need to hold or use information because we are required to by law or we have a legal basis to do so, such as a contract.

You can ask to have your information moved to another provider (data portability)

You have the right to ask for your personal information to be given back to you or another service provider of your choice in a commonly used format. This is called data portability.

However this only applies if we’re using your personal information with consent (not where we are processing your personal information for contractual, legitimate interests, legal obligations or vital interests as a legal basis) and if decisions were made by a computer and not a human being.

It’s likely that data portability won’t apply to most of the services you receive from Suki Marketing.

Right to understand Automated Decisions made about you

We do not process your personal data using automated decisions

You also have the right to object if you are being ‘profiled’. Profiling is where decisions are made about you based on certain things in your personal information, e.g. your health.

If and when your personal information is used to profile you, in order to deliver the most appropriate service to you, you will be informed.

How to tell us of a data breach

Suki Marketing takes responsibility to protect the personal information we hold about those with whom we work seriously. We are accountable for our processing and take necessary technical and operational steps to information security protections.

If you suspect your personal information or that of others may have been at risk of a data protection breach, please contact us.

Where can I get advice?

If you have any concerns or questions about how we look after your personal information, please contact us at hello@sukimarketing.co.uk

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at: ico.org.uk/concerns

Information Commissioner's Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Telephone: 0303 123 1113 (local rate)

Why Do We Need to Collect and Store Personal Data?

Suki Marketing will process, i.e. collect, store and use the information you provide in a manner that is compatible with the Data Protection Act. Wherever possible, we will seek your direct consent at the time that the information is provided, for example, when signing a contract with us.

When you provide the information you will be told what it will be used for and whom it will be shared with.

Once your service has been delivered or your contract ended, your information will be retained for a specified period to enable any further related services to be delivered to you or to allow you or Suki Marketing to deal with any follow up actions.

The information will then be destroyed in a controlled manner.

How can I find out what personal information you hold about me?

You have a right to know what personal data is held about you. This is known as a Data Subject Access Request. Simply write to us with a request.

We may send you a form to complete, which asks you for the type of information you are interested in obtaining if it is not clear in your initial correspondence.

A fee of £10 is charged to process your request and you may be asked for identification so that we do not provide your data to anyone else. Copies of your personal information will then be supplied to you within the 40-day period required by the Act but we strive to provide it well within that period.

If you believe that any information we are holding on you is incorrect or incomplete, please inform us as soon as possible. We will promptly correct any information found to be incorrect.

You can find more information about your rights on how we handle your personal data from the Information Commissioner on 01625 545 700 or via their website ico.org.uk/ 

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